Claremont Card Center†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††
Policies and Procedures
Claremont Colleges Claremont
Terms and Conditions
Claremont Card Use.†† Claremont Graduate University, Claremont
McKenna College, Claremont University Consortium, Keck Graduate Institute, Harvey Mudd College, Pitzer
College, and Scripps College
identification cards, for this document, will all be referred to as the
Claremont Card.†† The Claremont Card is
your Claremont Colleges multi-purpose ID Card.†
Your Claremont Card must be presented to enter campus facilities and
events, to obtain services, or to charge purchases to your Claremont Card
accounts.† The card and your related
accounts are non-transferable except as provided below.† You are responsible for any use of your
card.† Your Claremont Card will be
confiscated if presented by anyone else for any use.
Lost/Stolen or Replacement Cards.† During
regular office hours (M-Th: 9:00am - 11:00pm, Fri: 9:00am - 9:00pm, Sat: 1:00pm - 9:00pm, Sun: 1:00pm - 11:00pm, reports should be made to the
Connection in person or by phone at (909) 607-CARD (2273).† A lost or stolen Claremont Card may be
reported 24 hours a day, 7 days a week by logging onto http://cards.cuc.claremont.edu
.† After office hours or on weekends you
should also contact The Office of Campus Safety at (909) 621-8170.
The Claremont Card holder is responsible for proper
notification of a lost or stolen Claremont Card.† Individual liability will not exceed $50 in
unauthorized charges if a lost or stolen card is reported within 48 hours.† Liability will not exceed $500 in
unauthorized charges for reports made within 60 days. If notification of loss
exceeds 60 days, your Claremont Card liability for unauthorized charges shall
be limited to funds available in your account(s).
A damaged or defaced Claremont Card is not valid and
must be replaced.† The initial Claremont
Card is provided at no charge.† There
will be a fee to replace a lost, stolen, or damaged Claremont Card, or to
reissue a Claremont Card replacement for any other elective reason.
Claremont Cash Accounts.† In obtaining an open Claremont Cash
account(s) you agree to be legally bound by all terms and conditions set forth
in this and other related Claremont Collegesí agreements.† The Claremont Colleges agree to establish,
accept, and maintain an account(s) for your benefit, exclusively for the
purpose described herein, with funds prepaid by you.† Prepaid funds shall be applied against
amounts charged to your Claremont Cash account(s) for goods and services
purchased by you at points of sale accepting Claremont Cash payments.† Provided that funds are available, there is
no daily limit on the number of purchases that may be made and charged to an
account.† At no time will interest accrue
on any Claremont Card account.
A Claremont Cash account(s) is not a credit card
account.† Under no circumstances should
you allow debits or charges to an account to reduce the account balance below zero.† If an account(s) goes to a negative balance
the cardholder will be notified and the negative balance corrected by an
immediate deposit, or the account will be suspended and the negative balance
will be reported to the institution authorizing your ID card for
collection.† Under no circumstance may
the Claremont Cash account be used to obtain cash or cash advances from an
account.† Any credits due to returns
shall be deposited into your account.†
Statements of your Claremont Cash activity are available upon request
through the Connection during normal business hours.†
Error resolution.† Contact the Connection no later than 60 days after you detect any errors on a receipt or
statement.† A written confirmation of
verbal notices may be required within 10 days of your initial report.† All reported errors shall be investigated and
the results made available within 10 working days of notification.† You will receive written notification if
additional investigation time is required.†
Under no circumstances will an investigation exceed 45 days.† A written explanation of results of any
investigation will be provided within three days after the close of the
review.† Copies of the documents used
during the investigation will be provided upon written request.
Closing Accounts.† Claremont Cash value remains on
the Claremont Card until a Student, Faculty, or Staff member graduates, withdraws, is
dismissed, or terminates from The Colleges.†
A cardholder may then request a withdrawal of any remaining funds to the
Connection.† Claremont Cash Remibursement forms available at the Connection, by Mail, Fax, or Email. Reimbursements processed by Check only and should arrive within 2-4 weeks.
Inactive Accounts.† Any Claremont Cash account left
inactive for sixteen (16) months may be assessed a $25 annual maintenance fee
until funds are depleted.† However, if a
cardholder plans to take a leave from The Colleges for a period longer than
sixteen (16) months, the cardholder may notify the Connection prior to the leave
in writing with the dates of the planned leave to avoid charges accumulating
during the leave.
Effective Date of Agreement.† The terms
and conditions of this agreement are effective immediately and shall remain in
effect until written notification of change(s) is received.
Returned Checks.† There will be a $15 fee for any returned check.† If a negative balance occurs for more than
five (5) business days after you have been notified by The Connection because of a returned check and/or the fee associated with a returned
check, the account will be suspended, and the negative balance will be reported
to the institution authorizing your ID card for collection.